How to use Rise reports to measure your training program
One of the big benefits of e-learning is the ability to measure your training program. With data, you can make better decisions about recruiting, hiring, and staffing, as well as anticipate your future training needs. You can learn how people actually use training and resources. See which training they’re accessing and how frequently, assess the length of time it takes them to complete training, understand how well they’re digesting the content, and much more.
In this article, you’ll get an overview of the reports available in Rise and how you can use them to measure your training program.
Getting the most out of Rise reports
Once people start taking training in Rise, you can start assessing whether the training is meeting your goals and improving employee performance.
For example, let’s say the goal of your telephone etiquette course was to increase customer satisfaction ratings. If some of your customer service reps are receiving low satisfaction scores, you could use Rise reports to see how well they did on assigned training. Did they actually complete all of their assigned training? Did they pass all of the quizzes with flying colors? How do their quiz scores match up with other reps who are receiving high customer satisfaction ratings?
Of course, these are just a few possible questions you could ask to understand the impact of your training. With Rise reports, you get clear visibility into how both individuals and teams are engaging with courses and learning paths so that you can make informed decisions about your training program.
Using your reporting dashboard
The Rise reporting dashboard gives you a handy snapshot view of some key metrics, automatically refreshed with the most up-to-date data. These key metrics include:
- Number of courses published
- Number of total users for your Rise account
- Number of lessons completed for all training in your Rise account
- Total number of learning hours in your Rise account
- Number of active learners on your account in the past week
Below the dashboard, you’ll find four types of reports: activity reports, course reports, learner reports, and learning path reports.
Activity reports are exactly what they sound like: an easy way to view learner activity.
Activity reports are helpful for understanding things like who’s taking Rise courses, which courses they’re taking and when, how long they spent in a course, and how well they scored on the quiz.
In the case of the customer service reps above, looking at the activity report would be a good way to draw some conclusions about learner engagement. For instance, you could sort this report based on time spent in the course to see if underperforming reps spent less time in the course than those who perform at or above standard. Or, you could sort by quiz score and draw correlations between those who scored well on the quiz and the time they spent in the course.
Need to see how learners are progressing with their assigned courses? Learner reports are a great way to get at that information. With learner reports, you can see the names of everyone registered to your Rise account, including people you’ve removed. And you can sort that list by name and the total number of enrolled courses.
More importantly, the learner report lets you dive into individual users to see things like the number of courses they’re enrolled in, the total number of lessons the learner has completed, and the total number of hours they’ve spent learning since they joined Rise. There’s even handy color-coding that lets you quickly see assigned courses that are in progress or overdue. With this data at your fingertips, you can get insight into an individual’s training performance, which may correlate to their job performance.
Course reports provide another route to understanding learner progress. These reports display a list of all current and completed courses for your account. You can sort them by name or number of learners enrolled and drill into a particular course.
For each course, you’ll see the number of lessons in the course and statistics on the number of learners who have completed, are in progress, are overdue, and have not started the course yet. You can also see the total number of lessons learners have completed and the total hours they’ve spent in the course.
Course reports are great for understanding not only how learners are engaging with training, but also for evaluating their participation in any required training. For instance, many companies have compliance training requirements they must meet for regulatory purposes. These required courses usually need to be completed by a specific date to maintain compliance. With Rise course reports, you don’t have to survey each learner to see who’s completed what. Now you have an easy way to see, at the course level, which learners have completed, are still in progress with, are overdue on, or haven’t started the course. That way, you can stay on top of those learners and make sure they don’t miss a critical deadline.
In addition to being enrolled in individual courses, people can be assigned to learning paths in Rise. It’s helpful to think of learning paths as a guided learning experience that groups courses around a bigger topic. For example, you might have an employee onboarding learning path that includes individual courses on company culture, benefits, and products.
On the Learning Paths tab, you can see all of the learning paths for your account, including how many courses each learning path contains and how many learners are enrolled. And, like other Rise reports, you can drill into each learning path to see enrollees and learner engagement with each course in the learning path.
If we take the example of an employee onboarding learning path, you could use learning path reports to understand how well new hires are progressing through their onboarding courses. Then, you could couple that insight with other performance data, or with observations from your team leads or managers, to help draw some conclusions about how well the learning path prepared newbies to succeed. How quickly did they hit their stride? Did their managers and teammates see a steep ramp-up in their productivity, or did new hires need a little more time and one-on-one coaching? Which courses or topics did they struggle with most? And how does all of this insight correlate with their progress through their assigned training?
Wrapping it up
Making great courses employees want to take is just the first step toward building an effective training program. You also need to analyze data about how people are engaging with that training. With Rise reports, you’ve got loads of data that’s easy to access and interpret right at your fingertips.